Frequently Asked Questions
Everything you need to know about Stern's Coffee
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches and pack them in specialized bags with one-way valves. This ensures that you receive your coffee at the peak of its flavor and aroma.
What is your standard shipping time?
Orders are typically processed within 24 hours. Delivery usually takes between 2 to 5 business days depending on your location.
Can I order coffee ground for a specific brewing method?
Yes, we offer various grind sizes. You can select your preferred method—such as Espresso, Moka Pot, Filter, or Cold Brew—on the product page before adding it to your cart.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns once the bag has been opened. However, if there is an issue with your order or the packaging is damaged, please contact us immediately for a resolution.
Which payment methods do you accept?
We accept all major credit cards, Apple Pay, and Google Pay through our secure encrypted checkout system.
Do you offer wholesale opportunities for offices or cafes?
Absolutely. We provide specialized wholesale pricing and bulk packaging for businesses. Please reach out to our team via the contact form for a custom quote.