Returns & Exchanges

At Stern's Coffee, we strive for excellence in every roast, but we understand that sometimes a product may not meet your expectations. Due to the perishable nature of our specialty coffee, we offer a flexible return policy for hardware and unopened accessories to ensure your complete satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email within 14 days of receiving your order, providing your order number and the reason for the return.

• 2.
  Prepare the Package

  Ensure that the items are unused, in their original packaging, and securely packed to prevent damage during transit. Please note that opened coffee bags cannot be returned.

• 3.
  Ship the Item

  Send the package back to our main roastery address. We recommend using a trackable shipping service as we are not responsible for items lost in transit.

• 4.
  Quality Inspection & Refund

  Once we receive and inspect your item, we will process your refund or exchange within 5-7 business days to your original payment method.